Question 1

How can I reinstall or update drivers?

Accepted Answer

Most of the driver installation methods are generic. The driver name does not have to be the same as in the tutorial, and It is important to note that if you are reinstalling drivers manually, make sure to download the driver from official sources to avoid downloading malware or faulty drivers.
1.Identify the drivers that need to be updated: You can identify the drivers that need to be updated by going to the Device Manager. To access Device Manager, press the Windows key + X and select Device Manager from the menu. If there’s a yellow or red mark next to a device, the driver might have an issue, it could be outdated or missing.
2.Right-click the device and select "Update driver" from the context menu.
3.Choose one of the following options: "Search automatically for updated driver software" - This option will allow Windows to search for the latest driver software online and install it automatically. "Browse my computer for driver software" - This option will let you manually select a driver file that you have downloaded and saved on your computer.
4.Restart your laptop: After installing the updated driver, it is recommended to restart your laptop to ensure that the changes are applied correctly.
Manual update:
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Question 2

How can I reinstall the Operating System?

Accepted Answer

Please notice before the reinstallation:
1.It is important to note that reinstalling Windows will erase all data on your computer's hard drive. Therefore, it is recommended that you backup your data before proceeding with the reinstallation process.
2.The installation methods are mostly generic, the installation package does not have to be the same as in the tutorial.
3.A USB drive with at least 16GB of storage space is needed.
4.Please keep the laptop power higher than 50%, it is recommended to connect the charger during the installation process.
Reinstallation tutorial:

1.Backup the files on the USB drive and then format the USB drive in NTFS format. Name the volume label of the USB drive as WINPE (if not named as WINPE, the USB drive will not be recognized). You can refer to the image below.
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2.Extract the downloaded system installation package, as shown in the image below.
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3.Open the folder named "windows" and copy all the sub-files to the root directory of the USB drive.
4.Insert the USB drive into the laptop, then turn off the power and enter the BIOS interface (while powering on, keep pressing the Esc key ), and then select UEFI: Sandisk. Partition.

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5. Select to boot from the USB drive, and the laptop will automatically install the Windows system.
6. After the installation is complete, the laptop will automatically shut down. At this time, unplug the USB drive and restart the laptop. If it does not automatically exit the BIOS interface, type "E-X-I-T" to exit.

Question 3

How to deal with the problem of automatically entering the BIOS interface when starting up?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
1.You can check whether the SSD is recognized in the BIOS.
2. In the BIOS interface, find the options of SATA Configuration or NVMe Configuration (you can refer to the picture), and check whether there is an SSD storage device after entering the options.
3. If no storage device is detected, that means the laptop has not recognized the storage device, which is an issue with the SSD.
4. If the SSD is displayed, you can download the Windows system installation package and try reinstalling the system.
5. If the issue was not solved after reinstalling the OS, it might be a SSD related issue, you can unplug the SSD and clean the pins, if the problem persists, you can try replacing a new SSD.

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Question 4

Why the laptop doesn’t pair Bluetooth devices?

Accepted Answer

Make sure your Bluetooth device is turned on and in pairing mode.
1. Check if your laptop has Bluetooth turned on. You can usually do this by looking for a Bluetooth icon in the taskbar or system tray.
2. Restart your laptop and the Bluetooth device you want to pair.
3. Try moving the Bluetooth device closer to your laptop to see if that improves the signal strength.
4. Remove any other Bluetooth devices that are currently connected to your laptop, as they may be interfering with the pairing process.
5. Check if your laptop's Bluetooth drivers are up to date. You can do this through the device manager or by visiting the manufacturer's website and downloading the latest drivers.
6. If all else fails, try resetting your laptop's Bluetooth settings to their default values. You can do this by going to the Bluetooth settings menu in your laptop's control panel or system settings.

Question 5

Why the fan runs louder than before?

Accepted Answer

There could be several reasons why your PC fans are running louder than before. Here are some possible causes:
1. Dust buildup: Over time, dust can accumulate inside your PC case and clog up your fans, causing them to work harder to keep your system cool. This can result in a louder fan noise.
2. Overheating: If your PC is overheating, your fans will work harder to try to cool it down. This could be due to a faulty cooling system, poor ventilation, or a high CPU or GPU load.
3. High workload: If your PC is running demanding tasks, such as gaming or video editing, it will produce more heat, and your fans will have to work harder to keep up.
To troubleshoot the issue, you can try cleaning the dust out of your PC case and checking that all your fans are working correctly. You may also want to monitor your CPU temperatures to see if they are running hotter than normal.

Question 6

What should I do if I forget the password?

Accepted Answer

Unfortunately, for this issue you can only reintall the operating system.

Question 7

Why the laptop is flickering?

Accepted Answer

There are several reasons why your laptop screen may be flickering:
Software-related issues: Sometimes, the flickering of the laptop screen could be due to software-related issues such as outdated drivers or incorrect display settings. Try updating your drivers or adjusting your display settings to fix the issue.
Hardware-related issues: Hardware issues such as a damaged screen or loose cable connections can cause flickering.
Check your laptop's screen for any physical damage, and make sure all the cable connections are properly plugged in.
Battery issues: If your laptop's battery is running low or has a problem, it may cause the screen to flicker. Try plugging in your laptop to see if the flickering stops.
Overheating: Overheating can cause the screen to flicker. Try using your laptop on a flat surface and ensure that the air vents are not blocked.
You can follow these steps to troubleshoot:
1. Restart your computer and enter the BIOS interface to confirm whether there is any abnormal display phenomenon on the screen in the BIOS interface. If there is no such abnormal display, it can be judged as a software malfunction, and there is no problem with the hardware. You can solve the problem by software debugging and troubleshooting.
2. Check and update the graphics driver.
3. Use an external monitor to assist in troubleshooting.
4. Disassemble the laptop and check if the screen FPC cable is poorly connected. Reconnect and clean the screen FPC cable pins.
If the above steps do not solve the problem, it may be a screen malfunction, you can contact our aftersale service team with the serial number of the device for a repair.

Question 8

Why the Wi-Fi signal is weak?

Accepted Answer

There could be several reasons why your laptop's WiFi signal is weak. Here are a few possible explanations and solutions:
1. Distance from the WiFi source: If your laptop is located far away from the router or access point, the signal may weaken. Try moving closer to the WiFi source and see if that improves the signal strength.
2. Obstructions: Physical obstructions, such as walls or large objects, can block WiFi signals and weaken their strength. Try moving your laptop to a location with fewer obstructions.
3. Interference: Other electronic devices, such as microwaves, cordless phones, and Bluetooth devices, can interfere with WiFi signals and weaken their strength. Try moving your laptop away from these devices or turning them off to see if that improves the signal.
4. Network congestion: If there are too many devices connected to the same WiFi network, it can cause congestion and weaken the signal strength. Try disconnecting some devices or limiting the number of devices that are connected at the same time.
5. Hardware issues: If none of the above solutions work, there may be a problem with your laptop's WiFi hardware. Try updating the driver for your WiFi adapter or replacing the adapter altogether.

Question 9

Why Windows system said SSD is not recognized?

Accepted Answer

If your Windows system is not recognizing your SSD, there could be several possible reasons:
1. Loose Connection: First, check if the SSD is properly connected to the computer. Sometimes, the connection may be loose or the cable may be faulty, causing the computer to not recognize the SSD.
2. Driver Issues: Another possible reason could be outdated or corrupted drivers. Check if the drivers for the SSD are up-to-date and reinstall them if necessary.
3. BIOS Settings: Sometimes, the computer's BIOS settings may need to be adjusted to properly recognize the SSD. Check the BIOS settings to ensure that the SATA controller is enabled and set to AHCI mode.
4. Firmware Issues: If the SSD's firmware is outdated, it may cause compatibility issues with the computer's hardware and software. Check if there are any firmware updates available for the SSD and install them if necessary.
5. Faulty SSD: Lastly, the SSD itself may be faulty. Try connecting the SSD to another computer to see if it is recognized. If not, it may need to be replaced.

Question 10

Why the laptop won’t charge?

Accepted Answer

Here could be several reasons why your laptop won't charge. Here are some common causes and troubleshooting steps you can try:
1. Check the power source: Make sure the power outlet or power strip you are using is working properly. Try plugging another device into the same outlet to confirm that it is providing power.
2. Check the charging cable: Inspect the charging cable for any damage or fraying. If you notice any damage, replace the cable with a new one. Also, make sure the charging cable is properly connected to both the laptop and the power source.
3. Check the battery: If the laptop is not charging at all, it could be an issue with the battery. Try removing the battery and plugging the laptop directly into the power source. If the laptop turns on, then the battery may need to be replaced.
4. Check the charger: If you have access to another charger that is compatible with your laptop, try using it to see if the laptop charges. If the laptop charges with the new charger, then the original charger may need to be replaced.
5. Check the charging port: Inspect the charging port on your laptop for any damage or debris. Use a can of compressed air to blow out any dust or debris that may be blocking the port.
6. Update drivers: Right-click the Start menu and select Device Manager, Under Batteries, open the drop-down menu and right-click Microsoft ACPI Compliant Control Method Battery, within the new selection window, press Update Driver, then restart your PC.
If none of these steps resolve the issue, you can contact us with the serial number of the device for support.

Question 11

How to fix a blue screen on the laptop?

Accepted Answer

1. Restart your laptop: Sometimes a simple restart can fix this problem. Press and hold the power button on your laptop until it turns off, then press it again to turn it back on.
2. Check for Windows updates: Outdated drivers or software can cause a blue screen error. Check for updates by going to Start Menu > Settings > Update & Security > Windows Update, and then click "Check for updates."
3. Run a virus scan: Malware or viruses can cause a blue screen error. Run a full system scan with your antivirus software to check for any threats.
4. Check hardware components: Faulty hardware components, such as a failing hard drive or RAM, can cause a blue screen error. You can try running a hardware diagnostic test to check for any issues.
5. Uninstall recently installed software: If the blue screen error started after you installed a new program, try uninstalling it and see if the error goes away.
6. Perform a system restore: If the blue screen error started recently and you have a restore point, you can try restoring your system to a previous state when it was working properly.
If none of these steps work, you can contact us with the serial number of the device for support.

Question 12

Why the laptop screen turn black frequently?

Accepted Answer

There could be several reasons why your laptop screen turns black frequently. Here are some common causes and troubleshooting steps you can try:
1. Power settings: Check your power settings to ensure that your laptop is not set to turn off the display after a certain amount of time. To check the power settings, go to Start Menu > Settings > System > Power & Sleep, and adjust the settings as necessary.
2. Display driver: Outdated or corrupted display drivers can cause your screen to turn black. Try updating your display drivers by going to Device Manager, selecting "Display adapters," right-clicking on your graphics card, and selecting "Update driver."
3. Malware or viruses: Malware or viruses can cause various problems, including a black screen issue. Run a full system scan with your antivirus software to check for any threats.
4. Overheating: Overheating can cause your laptop to shut down or the screen to turn black. Make sure that your laptop's cooling system is working properly and that the vents are not blocked.
5. Hardware issues: Faulty hardware components, such as a failing hard drive or graphics card, can cause a black screen issue. You can try running a hardware diagnostic test to check for any issues.
6. Faulty cable: If you are using an external monitor, the cable connecting the monitor to your laptop may be faulty. Try replacing the cable to see if it fixes the issue.
If none of these steps resolve the issue,you can contact us with the serial number of the device for assistance.

Question 13

Why the touchpad is not working?

Accepted Answer

There could be several reasons why your laptop touchpad is not working. Here are some common causes and troubleshooting steps you can try:
1. Touchpad disabled: Make sure that your touchpad is not disabled. You can toggle on the touchpad through the touchpad settings. Go to Start Menu > Settings > Devices > Touchpad, and toggle on the "Touchpad" option.
2. Touchpad driver: Outdated or corrupted touchpad drivers can cause the touchpad to stop working. Try updating your touchpad drivers by going to Device Manager, selecting "Mice and other pointing devices," right-clicking on your touchpad, and selecting "Update driver."
3. Restart laptop: Sometimes a simple restart can fix the problem. Press and hold the power button on your laptop until it turns off, then press it again to turn it back on.
4. Check touchpad settings: Check the touchpad settings to make sure they are set up correctly. Go to Start Menu > Settings > Devices > Touchpad, and adjust the settings as necessary.
5. Clean touchpad: A dirty touchpad can cause problems. Clean your touchpad with a soft, damp cloth.
6. If you are unable to use the touchpad, you can connect an external mouse to your laptop as a temporary solution until the issue is resolved.

Question 14

My laptop is fully charged and the charging indicator light is green, but why won't it boot?

Accepted Answer

1. Disassemble the bottom case to see if the SSD is unscrewed, check if the drive is plugged in properly into the motherboard.
2. If the issue persists, if the issue persists, please contact us for assistance to try to update hard drive drivers or enable hard drive in BIOS.
3. Please remember to back up your data regularly to prevent unexpected loss.

Question 15

Why my laptop goes straight to the boot setting interface after I press the power button?

Accepted Answer

If there's notification said that the hardware cannot be recognized, then it mighty need a repair, otherwise, please provide us the serial number to reinstall the system.

Question 16

How can I stop Windows 11 update?

Accepted Answer

Press the Windows logo key + R at the same time to invoke the Run box.
Type services.msc and press Enter.
Scroll down to Windows Update, and double-click it.
In Startup type, select Disabled. Then click Apply and OK to save the settings

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